Refund policy

Refund and Returns Policy

Returns

To ensure the quality and integrity of all products we ship our customers, please note that we cannot accept returns or exchanges.

Changing Your Mind: 

If you wish to cancel your order and it has not yet been processed or shipped, please reach out to us and we will try to cancel your order with our warehouse. Please note, that we are not always able to cancel orders depending on warehouse process times. Please email us with your order number at info@poseidonanimalhealth.com.

After Order Processing: 

If your order has already been processed, we are unable to accept the return.

Damaged Products:

If the product arrives damaged, please send us a photo for assessment as well as the batch and order number. After review, if approved, a refund will be applied to your credit card or original method of payment. Please note that some banks may take 2 to 5 business days to process the refund.

Feedback or Quality Concerns:

If you have questions, concerns, or feedback about the product you receive, please email us at info@poseidonanimalhealth.com.